Data Protection

club99bdt Privacy Policy

Find the full details here on how your personal information is collected, used, and kept secure.

Last Updated: January 2026

1. Introduction and Applicability

club99bdt ("we", "us", or "platform") operates a secure, fully Bengali-language online gaming service for players in Bangladesh. This privacy policy explains what information we collect about you when you use the club99bdt website, mobile version, or any other connected service, how that information is used, and how we keep it secure.

By registering for or continuing to use our service, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our service and contact our support team.

This policy may change from time to time. For any significant changes, we will note the updated date on this page and send a notification to your registered email.

2. What Information We Collect

2.1 Information You Provide Directly

When you register with club99bdt, verify your account, or contact our support team, the following information may be collected:

Full name (as per ID)
Date of birth (for age verification)
Email address
Mobile number
Payment account details (bKash, Nagad, Rocket, or Upay number — for transaction processing only)
Copies of documents submitted for identity verification (such as a national ID card or passport)

2.2 Automatically Collected Information

When you use our platform, our systems automatically record certain information:

IP address and approximate geographic location
Browser type and version
Operating system
Pages visited, time, and session duration
Referral URL (the page you came from)
Unique device identifier (Device ID)

2.3 Cookies and Similar Technologies

club99bdt uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our service. We use essential cookies (for session management), functional cookies (to remember your preferences), and analytics cookies (for service improvement). You can control cookies from your browser settings, however disabling certain cookies may limit the functionality of the platform.

3. Purpose of Information Use

3.1 Account Management and Security

Collected information is used for the following purposes:

To complete the account registration and verification process
To verify age and confirm that the user is 21 years old or above
To carry out identity verification (KYC) and prevent fraud
To detect and prevent unauthorized access to accounts
To prevent multiple accounts or misuse

3.2 Service Delivery and Improvement

Transaction processing — to complete deposits and withdrawals
To provide bonuses, cashback, and VIP rewards
To improve platform performance and user experience
To diagnose and resolve technical issues
To take user preferences into account when adding new games or features

3.3 Communication and Support

To send important account notifications (transaction confirmations, security alerts)
To provide 24/7 live chat support
To provide faster assistance by keeping a history of your previous complaints or requests
To send relevant offers and promotional information with your consent

3.4 Responsible Gaming

club99bdt monitors user gaming behavior to ensure responsible gaming. If an unusual or risky gaming pattern is identified, we may send a support message or apply a temporary limit. This is not a punitive measure — it is done for the protection of the user.

4. Sharing Information with Third Parties

4.1 When We Share Information

club99bdt does not sell your personal information or transfer it to third parties for advertising purposes. However, limited information may be shared in the specific circumstances below:

Payment processors: The necessary information is sent to the relevant systems of bKash, Nagad, Rocket, and Upay to complete transactions.
Service providers: Technology partners involved in operating the platform, such as hosting, cloud storage, and cybersecurity service providers.
Legal obligations: Providing the necessary information in compliance with a court order or a lawful directive from a law enforcement agency.
Fraud prevention: Notifying the relevant authorities if money laundering or other financial crime is suspected.

4.2 Game Software Providers

Game software providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming generally process data on game rounds and results. This data is necessary to ensure the fairness and transparency of games. These providers follow their own privacy policies and may not use your information elsewhere without our permission.

5. Data Security Measures

5.1 Technical Security

club99bdt uses industry-standard technology to protect your information:

SSL encryption: All data transmissions are protected by SSL/TLS encryption, making it impossible for third parties to intercept.
Database encryption: Stored sensitive information (password hashes, financial data) is kept in an encrypted state.
Firewall and intrusion detection: Our servers are protected by advanced firewalls and a real-time intrusion detection system.
Two-factor authentication (2FA): The option to add an extra layer of security to your account is provided.

5.2 Operational Security

Only authorized staff can access user information, and this is strictly controlled.
All staff receive regular data protection training.
Regular security audits are conducted and any vulnerabilities identified are resolved immediately.
In the event of a data breach, affected users will be notified as quickly as possible.

6. Data Retention Period

We retain your information only for as long as it is necessary or legally required. Below are the general retention periods for different types of information:

Account information: For as long as the account is active and for a limited period after it is closed.
Transaction records: Retained for the period required under financial law.
Identity verification documents: For the period required to meet legal obligations.
Log files: For a limited period for security and technical troubleshooting purposes.

After the specified period, information is securely deleted or anonymized.

7. Your Rights and Options

7.1 Right to Access Your Information

You may request a copy of the personal information we hold about you at any time. After receiving this request, we will provide it within a reasonable time.

7.2 Right to Correct Your Information

If any information we hold about you appears to be incorrect or incomplete, you may request that it be corrected. General information (such as your email) can be changed by you directly in your account settings. Changes to verifiable identity information must be made through the support team.

7.3 Right to Close Your Account

You may request to close your club99bdt account at any time. After your account is closed, your information will be managed in accordance with the retention periods described above. Please note that for legal or regulatory reasons, some information is required to be kept for a specified period.

7.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional emails or notifications, you may click the "Unsubscribe" link at the bottom of any email or let our support team know. However, transaction-related and security notifications cannot be turned off as they are an essential part of the service.

8. Privacy Protection for Minors

club99bdt is for users aged 21 and above only ("21+ age"). We do not knowingly collect any personal information from anyone under the age of 21. Age verification is mandatory during the registration process. If a minor has registered by mistake and this comes to our attention, we will immediately close that account and permanently delete all associated information.

If a parent or guardian believes that their minor child has registered on our platform, please contact our support team. We will take prompt action.

9. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will try to respond to your request within a reasonable time after receiving it.

Email: [email protected]
Live Chat: 24/7 support available in Bengali

We respect your privacy rights and are committed to working with full sincerity to resolve any concerns.

For more information or assistance

Chat with us in Bengali on our 24/7 live chat — get answers to any questions you have.